The Role of the Workplace Investigator

As a Workplace Investigator, you play an essential role in ensuring a safe and fair work environment. Unfortunately, there are many misconceptions about what a workplace investigator is and what we do. During my time as workplace investigator, I've encountered many employees who had misconceptions about what my role entails. One particular instance stands out in my mind. I was investigating a complaint of harassment that had been made by an employee, and during my initial interview with the employee, she expressed her frustration that workplace investigators are not there to advocate for employees. She had assumed that since she had brought the complaint forward, I would automatically be on her side.

I took the time to explain to her that while I was there to investigate the complaint, my role was to gather all the facts and evidence and make recommendations based on what I found. I told her that my goal was to ensure that the workplace was safe and fair for all employees, and that I would remain impartial and objective throughout the investigation process.

After I explained my role to her, she seemed to have a better understanding of what to expect from the investigation. This experience reinforced for me the importance of clarifying misconceptions about the role of workplace investigator, and of taking the time to explain the investigation process to employees.

Common Misconceptions

Now let’s address some of the common misconceptions and clarify the role of an workplace investigator.

Misconception #1: Workplace Investigators are "Corporate Cops"

One of the most common misconceptions is that workplace investigators are "corporate cops" who are out to get employees in trouble. This is simply not true. Workplace investigators are neutral third parties who investigate complaints of misconduct, discrimination, or harassment in the workplace. They are not there to punish or persecute anyone but to ensure that everyone is treated fairly and appropriately.

Misconception #2: Workplace investigators are Biased

Another misconception is that Workplace investigators are biased towards the company they work for. This is also untrue. Workplace investigators are trained to be neutral and objective in their investigations. They gather facts, interview witnesses, and review documentation to determine what happened and make recommendations based on the evidence. The goal is to arrive at a fair and just outcome for all parties involved.

Misconception #3: Workplace Investigators are There to Advocate for Employees

Yet another misconception about workplace investigators is that they are there to advocate for employees. While workplace investigators do investigate complaints brought forward by employees, their role is not to advocate for one side or the other. Instead, their role is to gather all the facts and evidence and make recommendations based on what they find. Workplace investigators are there to ensure that the workplace is safe and fair for all employees, not just those who make complaints. They must remain impartial and objective throughout the investigation process and not take sides. This ensures that the investigation is fair and unbiased, and the recommendations made are in the best interest of all parties involved.

Misconception #3: Workplace investigators are Not Qualified

Some people believe that anyone can be a workplace investigator, and that there are no qualifications or certifications required. However, workplace investigators typically have a degree in Human Resources, Law, or a related field. They also receive specialized training in investigative techniques, legal compliance, and workplace culture. This ensures that they are equipped to handle the complexities of workplace investigations.

Misconception #4: Workplace investigators are Ineffective

Lastly, some people believe that workplace investigators are ineffective in their roles. This is not true either. A good workplace investigator is thorough, objective, and knowledgeable about workplace issues. They work to identify root causes and provide actionable recommendations to prevent similar incidents from occurring in the future. When done properly, workplace investigations can help to create a more inclusive and productive work environment.

What Workplace Investigators Really Do

To clear up the misconceptions outlined above, let’s take a moment to talk about what workplace investigators really do. Workplace investigators:

1. Investigate complaints of misconduct, discrimination, or harassment in the workplace.

2. Conduct interviews with witnesses and those involved in the incident.

3. Review documentation related to the complaint, including emails, text messages, and other records.

4. Identify root causes of the incident and make recommendations for how to prevent similar incidents from occurring in the future.

5. Ensure compliance with relevant laws and regulations, including employment laws and company policies.

6. Maintain confidentiality throughout the investigation process.

7. Remain impartial and objective throughout the investigation process.

8. Provide a detailed report of the investigation findings and recommendations for next steps.

9. Communicate the investigation findings and recommendations to the appropriate parties, such as HR or management.

Clearing Up the Misconceptions

There are several ways that workplace investigators can clear up misconceptions about their role. Here are a few:

Hold information sessions: workplace investigators can hold information sessions to educate employees and managers about the investigation process and their role. This can be especially helpful for new employees who may not be familiar with the process.

Develop a FAQ document: workplace investigators can develop a frequently asked questions (FAQ) document that answers common questions about their role and the investigation process. This document can be distributed to employees and managers, or posted on the company intranet.

Provide regular updates: workplace investigators can provide regular updates to the parties involved in an investigation. This can help to build trust and ensure that everyone is on the same page.

Be transparent: workplace investigators can be transparent about their role and the investigation process. They can explain why they are asking certain questions or why certain steps are being taken.

Listen to concerns: workplace investigators can listen to concerns that employees or managers may have about the investigation process. By taking the time to address concerns and answer questions, workplace investigators can build trust and credibility.

Conclusion

Overall, the role of a workplace investigator is to ensure that the workplace is safe and fair for all employees by investigating complaints of misconduct and making recommendations to prevent future incidents. Workplace investigators play a critical role in promoting a positive workplace culture and upholding legal and ethical standards.

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